Specialist, Customer Engagement Compliance

Job Description Summary

As a Specialist in Customer Engagement Compliance, you’ll play a vital part in ensuring transparency and integrity across our US Operational control programs. From auditing expense reports to collaborating with cross-functional teams, your work will directly support Novartis’ mission to reimagine medicine and uphold the highest standards of ethical conduct.

 

Job Description

Key Responsibilities

• Review and audit expense reports submitted via Concur within defined timelines
• Communicate with sales teams to clarify inaccurate or incomplete expense entries
• Document new processes and update existing ones as needed
• Prepare clear audit findings and communicate them to employees and managers
• Identify and escalate application issues to management promptly
• Extract and allocate reports for team review and tracking
• Respond to audit-related inquiries within turnaround time (TAT)
• Participate in special projects and support ad hoc compliance tasks
• Maintain effective communication with internal stakeholders and clients
• Contribute to a culture of compliance, accuracy, and continuous improvement

Essential Requirements

• 1 to 4 years of professional experience in a compliance or audit-related role
• Familiarity with SAP Concur or similar expense management tools
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Excel for data handling and reporting
• Ability to write professional emails and communicate findings clearly
• Experience coordinating with internal teams and external stakeholders
• Strong attention to detail and ability to meet deadlines
• Willingness to learn and adapt in a dynamic, team-oriented environment

Desirable Requirements

• Knowledge of US compliance regulations

 

Skills Desired

Audit Assurance, Audit Assurance, Auditing, Audit Management, Audit Methodology, Audit Planning, Audit System, Business Dashboards, Communication, Compliance, Compliance Management, Compliance Risk, Compliance Risk Management, Cross-Functional Teamwork, Data Management, Data Monitoring, Data Visualization, Diversity & Inclusion, Finance, Healthcare Risk Management, Law (Legal System), monitoring, Monitoring Control, Monitoring Tools, Operational Risk Management {+ 6 more}